This was my after service snack on Sunday. Enoki. Sautéd battered mushrooms, severed with Indonesian sambal (chilli sauce).
I saw the barista coming with it, and heading -I assumed- for me. I was already voicing the request for more sambal in my head, and then she went out of sight to the right. So I figured that it must have actually be someone else’s enoki. Even though I was sure I was currently the only customer.
Before I had finished these thoughts she suddenly appeared again, sambal bottle in hand. I said thank you and remarked how she’d remembered I’d need more.
Attention to Detail
Such simple attention to detail can really enhance the experience of those you are serving.
It’s a sign that your custom matters, which in turn, can be experienced by the customer as a sign that they are valued.
Remembering their order preferences, their name, preferred spot etc. can elevate their experience in a way which means they will continue to come back.
Parallel to this, it could also be a sign that your loyal patronage of an establishment, is being rewarded.
Thankful For the Simple Things
I think this it’s the simple things, principle is a life principle/hack worth noting. As it is not just applicable to a customer-service provider dynamic. It’s a people dynamic, whether at work, home, or play.
And for me, on Sunday, it was a simple thing which particularly touched my heart. As in that moment, I was feeling raw with sadness. That simple gesture brought a smile to my face, and injected some lightness into my heavy heart.
Seperti saat saya juga menerima hanya chat “apa kabar” dari teman yang di Jakarta saat saya sedang lelah dan stres, chat itu sangat berarti dan memberikan tenaga lagi.
Thanks utk tulisan ini kak.
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